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D) Seek advice from the company managers.

19. A) Money. B) Communication. C) Confidence. D) Experience.

20. A) To help them improve their skills. B) To understand how the market changes. C) To see how they communicate with each other. D) To learn how they react to the change.

Part II Reading Comprehension (40 minutes)

Directions: There are 4 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center.

Passage one

Questions 21 to 25 are based on the following passage.

We welcome you aboard the Eastern Flight and will do our best to make your trip comfortable and enjoyable. For your safety and convenience

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To begin the trip, we would like to draw your attention to same safety-related details. These are also explained on the instruction card in the seat pocket in front of you. Seat belts must remain fastened while the “Fasten Seatbelts” sign is on. It is advisable to keep them fastened at all times while seated. All flights are non-smoking. The use of mobile telephones is only allowed when the airplane is on the ground. During the flight the use of CD and DVD players is not allowed. For your entertainment

To help you enjoy your trip, we provide a range of newspapers on international flights. On our Boeing aircraft, we provide music and video programs. On Airbuses A321/320/319, short videos are shown. Meals and drinks

During most flights we serve you a tasty meal and drinks. Beer, wine and other drinks are served free of charge on all international flights. Coffee, tea and juice are served free of charge on all domestic (国内的) flights. On domestic flights leaving before nine and on all flights to Northern China, a snack is served. We value your opinion.

In this magazine you’ll find a special form for your comments about ours service. Kindly return the form to our crew directly. You can also fax it to 020 65777666 or send your comments by e-mail to feedback@easternair.com.

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21. What travel service is promised by the Eastern Airlines in the advertisement? ____

A) A comfortable and enjoyable trip. B) A comfortable and fast connection. C) A free ticket to frequent passengers. D) A compensation for delayed flights.

22. Passengers must keep their seatbelts fastened_______. A) during the whole flight B) at all times while seated

C) when the airplane is on the ground D) while the “Fasten Seatbelts” sign is on

23. Which of the following statements is TRUE of Eastern flights? ______ A) Use of mobile phones is not allowed at all times on the plane. B) Wine is served free of charge on all domestic flights. C) Passengers are not allowed to smoke on all flights. D) Passengers can use CD and DVD players during the flights. 24. What is specially mentioned about the meals and drinks served on domestic flights to Northern China? ________ A) Free drinks C) A tasty meal B) A snack. D) Beer and wine.

25. Passengers can use the special form in the magazine to _______.

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A) make comments on the service provided B) book an air ticket at a reduced price. C) contact the crew on board the plane D) buy duty-free commodities at the airport.

Passage Two

Questions 26 to 30 are based on the following passage.

Everyone communicates. Students and professors, parents and children, employers and employees, friends, and even enemies-all communicate. We have been communicating with others from the first weeks of life and will keep on doing so until we die.

Why study the activity of communication you’ve done during your entire life? There are three reasons. First, studying interpersonal (人际的) communication will give you a new look at a familiar topic. For instance, you will find that some people can go years – even lifetimes –without communicating in a truly interpersonal manner. In this sense, exploring human communication is rather like studying mathematics and physics—everyday objects take on new meaning.

A second reason for studying the subject has to do with the surprisingly huge amount of time we spend communicating .A research study once measured the amount of time a sample of college students