B) technical C) conceptual D) empirical Answer: B
Page Ref: 10 Topic: What Do Managers Do?
56) Budgeting is associated with the management functions of planning and ________. A) directing B) organizing C) leading D) controlling Answer: D
Page Ref: 8 Topic: What Do Managers Do?
57) Mentoring is primarily associated with the management function of ________. A) planning B) organizing C) leading D) controlling Answer: C
Page Ref: 8 Topic: What Do Managers Do?
58) An organization is ________.
A) the physical location where people work
B) a collection of individuals working for the same company
C) a deliberate arrangement of people to accomplish some specific purpose D) a group of individuals focused on profit making for their shareholders Answer: C
Page Ref: 14 Topic: What Is an Organization?
59) A deliberate arrangement of people to accomplish some specific purpose is ________. A) a structure B) a process
C) an organization
D) an assembly operation Answer: C
Page Ref: 14 Topic: What Is an Organization?
60) A difference between traditional organizations and new organizations is that the new organizations tend to be more ________. A) stable
B) command oriented C) rule oriented D) dynamic Answer: D
Page Ref: 14 Topic: What Is an Organization?
61) Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located? A) the partiality of management
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B) the segmentation of management C) the universality of management D) the cultures of management Answer: C
Page Ref: 14 Topic: Why Study Management?
62) Universality of management means that ________.
A) all managers in all organizations perform the four management functions B) all managers in all organizations can perform their job the same way C) all organizations can hire any manager to perform the management jobs
D) any manager can work in any organization and perform any management job Answer: A
Page Ref: 15 Topic: Why Study Management?
63) Organizations that are well managed ________. A) choose the best suppliers for their products
B) compete on an international basis because they have the best products C) always have the lowest-cost products
D) develop a loyal customer base, grow, and prosper Answer: D
Page Ref: 15 Topic: Why Study Management?
64) Which of the following types of managerial positions is most likely to involve clerical duties?
A) shift supervisor
B) regional department head C) project manager
D) chief executive officer Answer: A
Page Ref: 16 Topic: Why Study Management?
65) A manager's success is typically ________. A) dependent on how hard the manager works
B) how closely the manager supervises the employees
C) based on how skilled the manager is at the technical elements of the job D) dependent on others' work performance Answer: D
Page Ref: 16 Topic: Why Study Management?
66) A primary responsibility of managers is creating a work environment that ________. A) is safe and well lit B) is clean and organized
C) allows employees to do their work to the best of their ability D) provides excellent customer service Answer: C
Page Ref: 16 Topic: Why Study Management?
67) Which of the following represents a challenge of management? A) enjoy relatively easy work B) work with a variety of people
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C) have little influence on organizational outcomes D) have to deal with a variety of personalities Answer: D
Page Ref: 16 Topic: Why Study Management?
68) Each of the following represents a challenge of management except ________. A) must operate with limited resources B) are highly valued by organizations
C) must motivate workers in uncertain situations D) success depends on others' performance Answer: B
Page Ref: 16 Topic: Why Study Management?
69) In a short essay, list and discuss the 10 managerial roles developed by Mintzberg. Include specific examples of each role and group each according to interpersonal, informational, and decisional roles. Answer:
Interpersonal Roles a. Figureheadsymbolic head; obliged to perform a number of routine duties of a legal or social nature. Examples include greeting visitors and signing legal documents. b. Leaderresponsible for the motivation and activation of subordinates; responsible for
staffing, training, and associated duties. Examples include performing virtually all activities that involve subordinates. c. Liaisonmaintains self-developed network of outside contacts and informers who provide favors and information. Examples include acknowledging mail, doing external board work, and performing other activities that involve outsiders.
Informational Roles a. Monitorseeks and receives wide variety of internal and external information to develop thorough understanding of organization and environment. Examples include reading periodicals and reports, and maintaining personal contacts. b. Disseminatortransmits information received from outsiders or from subordinates to members of the organization. Examples include holding informational meetings and making phone calls to relay information. c. Spokespersontransmits information to outsiders on organization's plans, policies, actions, results, and so on. Examples include holding board meetings and giving information to the media.
Decisional Roles a. Entrepreneursearches organization and its environment for opportunities and initiates \review sessions to develop new programs. b. Disturbance handlerresponsible for corrective action when organization faces important, unexpected disturbances. Examples include organizing strategy and review sessions that involve disturbances and crises. c. Resource allocatorresponsible for the allocation of organizational resources of all kindsmaking or approving all significant organizational decisions. Examples include
scheduling, requesting authorization; performing any activity that involves budgeting and the programming of subordinates' work. d. Negotiatorresponsible for representing the organization at major negotiations. Examples
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include participating in union contract negotiations.
The interpersonal roles are roles that involve people and other duties that are ceremonial and symbolic in nature. The three interpersonal roles include being a figurehead, leader, and liaison. The informational roles involve receiving, collecting, and disseminating information. The three informational roles include a monitor, disseminator, and spokesperson. Finally, the decisional roles revolve around making choices. The four decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator. Page Ref: 8-9
Topic: What Do Managers Do?
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