relationships among positions within the firm．

a) mission statement b) tactical plan c) contingency plan d) organizational structure

11．The number of subordinates(employees)managed by each manager represents the：

a) span of control b) degree of specialization． c) division of labor d) uniq of command．

12．An organizational structure that includes line positions and staff positions and assigns authority from high level management down to subordinates is referred to as a(n):

a) line organization． b) line-and-staff organization． c) matrix organization． d) intrapreneurial organization． 13．The_____is an informal communications network within an organization that develops as the result of employee interaction over time． a) grapevine b) organizational matrix c) employee-centered networkd) organizational hierarchy

14．The Tippist Company is a small firrn that produces only a few products．It has departmentalized its structure by organizing workers according to the tasks they peform and the responsibilities they have. For example，a11 employees involved in marketing are included in the same department. This strategy is an example of departmentalizing by： a) function． b) product c) customer d) process

15．A tall organizational structure reflects：

a) many layers b) one owner c) one manager d) numerous stockholders

16．A company has many sources of managers，such as the following except：

a) job specialization ) within the company c) colleges and universities d) other organizations

17．A company can be departmentalized by：

a) linle and staff authority b) authority and responsibility

c) function, product, location and customer d)minimum hierarehical leveIs

l8. SWOT analysis involves the process to examine the firm’s mission in order to establ ish strategic goals as well as scan the environinent for opportunities and threats．So S WOT stands for： a) strategicgoals，work,organization,threats b)strengthS，weaknesses，organization, technique c)strengths weaknesses,opportunities，threats

d)strategic goals, work,opportunities，threats

19. Organizations with many levels are usually called____, while organizatioas with just a few levels are often referredto as ______．

a)hierarchical levels, span levels

b)tall organizations，fIat organizations c) functionaI organizations, short organizations d)organizational structure，hierarchical levels

20．There are four types of planning, which can bereferred to as the following except：

a) strategic planning b)contingency planning c)operational planning d)controlling planning True/False

1．The controlling function represents the organization of employee and other resources in a manner that is consistent with the firm?sgoals． 2. An organizational structure indicated how all l the job responsibilities fit together．

3. Conceptual skillS are only needed by the assembly-line employees, who are directly involved in the production of employees．

4．Plannling invoIves deciding what tasks are to be done．how the tasks are to be grouped, who is to do which task, who reports to who and so on． 5. Controlling is the function or process in which the management gathers information, compares actual performance with expected results，and takes necessary measures to correct significant deviations． Fill in Blanks：

1．All managers should possess at least three types of skil1s．They are________, _________ and________________．

2. ___________ is one in which all authority flows in a direct chain of command from the top of the organization to the bottom．

3. In a___________，authority still flows a1ong a direct chain of command through line departments and everyone still reports to only one boss, but the line managers can now focus on regular responsibilities and rely on staff departments for professional advice on specialized matters． 4．___________means the number of subordinates a manager supervises．If a manager supervises only two or three people，it is called_________.On the other hand，if a manager handles too many subordinates，it is called_____________.

5. __________ represents the interaction among various parts of the firm to focus on specific projects．

6. In order to achieve the goals of a business organization，the management has to play four basic functions．They are________________,organizing, __________ and controlling．

7．Positions that are established to make decisions to achieve specific business goals are__________positions；positions that are established to support and give advice on the decisions made to achie?ve specific business goals are ___________ positions．

8. Departmentalization means assigning tasks and responsibilities to different departments by____________ by location，by ___________-and by customer．